Terms of Service

1. Definitions

• "Platform" — the Sarita service in its entirety: the web application available at sarita.ro, the clinic management dashboard at app.sarita.ro, the booking widget, and the associated API (api.sarita.ro).
• "Operator" — JBA WEB AGENCY SRL, CUI 45013493, Nr. Reg. Com. J2021003372228, with registered office at Șos. Păcurari 54, Bl. 554, Sc. A, Et. 5, Ap. 13, Cod Poștal 700547, Iași, Romania.
• "Clinic" / "User" — any medical practice, healthcare provider, or authorized entity that registers on the Platform to manage its own appointments.
• "Patient" — any individual who makes an appointment through the booking widget.
• "Services" — the functionalities offered by the Platform: online appointment booking, clinic management dashboard, automated notifications, patient management, schedule management, statistics, and data export.
• "Subscription" — paid monthly access to the Platform.

2. Service Description

Sarita is a SaaS platform providing medical practices and healthcare providers with tools to manage their appointment workflow. The Platform includes:

• Embeddable booking widget — a form that can be integrated on a clinic's own website or accessed via a dedicated Sarita page, through which patients can select a date, time, and doctor, and confirm their appointment via email OTP;
• Clinic management dashboard — a web interface for managing appointments, patients, working schedules, doctors, and clinic settings;
• Automated notifications — booking confirmations, 24-hour reminders, reschedule notifications, and cancellation confirmations sent to patients via email and/or WhatsApp;
• Quick Book — a rapid appointment creation feature for reception staff, available directly from the dashboard without OTP verification;
• Statistics and export — appointment and activity reports with CSV export capability.

Sarita is an administrative scheduling tool. The Platform does not provide medical services, does not store medical records, and does not mediate the medical relationship between a clinic and its patients.

3. Account Registration

To use the Platform as a Clinic, you must create an account. Authentication is available via email/password or Google OAuth. By registering, you confirm that:

• You have the legal authority to enter into agreements on behalf of the Clinic;
• All information provided at registration is accurate, complete, and up to date (clinic name, email, phone, address);
• You will keep your account credentials confidential and immediately notify Sarita of any unauthorized access;
• You accept these Terms and the Privacy Policy.

Each Clinic is entitled to one primary account. Multiple locations are supported under a single organization. Sarita reserves the right to suspend accounts created fraudulently or with false information.

4. Clinic Obligations

By using the Platform, the Clinic agrees to:

• Provide accurate business information and keep it up to date throughout the term of use;
• Obtain all required patient consents for data processing in compliance with applicable data protection law (GDPR and national legislation);
• Comply with all applicable healthcare regulations in the jurisdictions in which it operates;
• Not use the Platform for any illegal activities, spam, or unauthorized commercial messaging;
• Maintain patient confidentiality and respect patients' data rights, including the right to erasure;
• Notify Sarita within 72 hours of becoming aware of any personal data breach or unauthorized access to clinic data;
• Keep working schedules and doctor availability updated in the dashboard to reflect actual availability.

The Clinic is solely responsible for the accuracy of data entered into the Platform (schedules, doctors, services, pricing) and for the consequences of appointments managed through it.

5. Patient Terms

By making an appointment through the Platform, the Patient agrees to:

• Provide accurate personal information (name, phone number, email);
• Verify their identity via the OTP code sent to their email address;
• Receive appointment notifications via email and/or WhatsApp as configured by the Clinic;
• Attend the appointment at the scheduled date and time, or cancel in advance using the cancellation link in the confirmation email or by replying via WhatsApp;
• Not create multiple or false bookings for the purpose of blocking available slots.

A maximum of 2 active appointments per phone number per clinic is permitted at any time. Patients understand that Sarita is a technical intermediary and that the medical relationship is established exclusively between the patient and the clinic.

6. Notifications

The Platform sends automated notifications to patients on behalf of clinics. By booking an appointment, patients consent to receiving:

• Booking confirmations — sent immediately after the appointment is confirmed;
• 24-hour reminders — sent the day before the appointment;
• Cancellation confirmations — sent when an appointment is cancelled by either party;
• Reschedule notifications — sent when the clinic modifies the appointment date, time, or doctor.

Clinics can configure which notification types are enabled. Notifications are sent via email (Resend) and/or WhatsApp (Meta Business API). Sarita is not liable for notification delivery failures caused by third-party infrastructure outages or incorrect contact details provided by the patient.

7. Subscription & Pricing

• Billing is monthly, in advance, on the anniversary date of account creation;
• Prices are expressed in RON and include VAT where applicable;
• Sarita reserves the right to modify pricing with a minimum of 30 days' notice communicated by email;
• Non-payment may result in temporary account suspension, with data retained for 30 days;
• No refunds are issued for partial subscription periods, except where required by applicable law.

Clinics in the free trial period have access to all Platform features without restriction. At the end of the trial, an active paid subscription is required to continue using the Platform.

8. Intellectual Property

The Sarita Platform — including all source code, designs, logos, interfaces, documentation, and associated elements — is the exclusive property of JBA WEB AGENCY SRL and is protected by applicable copyright and intellectual property laws in Romania and internationally.

Clinics and Users receive a limited, non-exclusive, non-transferable license to use the Platform solely for the purposes described in these Terms, for the duration of an active subscription.

The following are strictly prohibited:

• Copying, reproducing, or distributing the Platform's source code or design;
• Using the "Sarita" name or logo without the prior written consent of JBA WEB AGENCY SRL;
• Attempting to reverse-engineer any part of the Platform;
• Creating derivative works based on the Platform.

The booking widget remains the intellectual property of JBA WEB AGENCY SRL even when embedded on third-party websites. Content entered by Clinics (appointment data, patient records, schedules) remains the property of the Clinic. Sarita makes no claim over such content and processes it solely to deliver the Services.

9. Limitation of Liability

Sarita is an administrative scheduling tool and does not provide medical services. The Platform is not responsible for:

• Medical acts, diagnoses, treatments, or medical advice provided by clinics;
• The accuracy of information entered into the Platform by clinic staff;
• Notification delivery failures caused by WhatsApp or email infrastructure (Meta, Resend);
• Service interruptions caused by force majeure or third-party hosting providers;
• Data loss caused by user negligence or unauthorized access resulting from the Clinic's failure to secure its credentials.

In the event of a Platform technical failure, Sarita will make reasonable efforts to restore service as quickly as possible. The maximum liability of JBA WEB AGENCY SRL to any Clinic, regardless of cause, shall not exceed the total subscription fees paid by that Clinic in the preceding 12 months.

Sarita does not guarantee 100% Platform uptime but targets a minimum availability of 99% on a monthly basis, excluding planned maintenance windows.

10. Data Protection

The processing of personal data is governed by our Privacy Policy (https://sarita.ro/privacy.html).

In the context of these Terms, Clinics act as data controllers and Sarita acts as a data processor on their behalf, processing patient personal data (name, phone, email, appointment details) solely to deliver the Services. A Data Processing Agreement (DPA) is available upon request at salut@sarita.ro.

Clinics are responsible for ensuring they have a valid legal basis for processing patient data and for informing patients about how their data is used, in compliance with GDPR and applicable national law.

11. Service Modifications

Sarita reserves the right to modify, improve, or discontinue Platform features without obligation to justify such changes. Significant changes will be communicated to Clinics by email at least 30 days before taking effect.

Sarita may update these Terms periodically. The updated version takes effect on the date communicated. Continued use of the Platform after that date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may terminate your subscription before the effective date.

12. Termination

Termination by the Clinic:

• The Clinic may cancel its subscription at any time from the Settings section of the dashboard or by emailing salut@sarita.ro;
• Access to the Platform remains active until the end of the paid subscription period;
• Clinic data (appointments, patients, settings) is retained for 30 days after subscription end, during which it can be exported;
• After 30 days, data is permanently and irrecoverably deleted upon request.

Termination by Sarita:

• Sarita may suspend or terminate an account for serious breaches of these Terms, fraudulent activity, or abusive use of the Platform;
• Accounts suspended for non-payment may be reactivated upon settlement of outstanding amounts;
• The Clinic will be notified in advance, except in cases of fraud or illegal activity.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Romania.

Any dispute arising in connection with the interpretation or performance of these Terms shall be resolved, in the first instance, by amicable negotiation. If no agreement is reached, the dispute shall be submitted to the exclusive jurisdiction of the competent courts in Iași, Romania.

Where Users qualify as consumers under applicable Romanian consumer protection law, the statutory right of withdrawal (14 days from contract conclusion, where applicable) and other mandatory consumer rights are preserved and unaffected by these Terms.

14. Contact

For any questions regarding these Terms or the use of the Platform: